Help & FAQs

Certainly not! Our packaging is neutral and labelled with an innocuous sender's address.
Nothing hints at the exciting contents.

We deliver with UPS for best speed and reliability and also offer tracking of the parcel.

Yes, we offer Track 'n Trace for parcels sent with UPS. You will receive an email with the tracking information. If the parcel is sent with DPD we are unable to provide tracking information.

Deliveries with UPS generally take 1 - 2 working days, if the order was placed before 1300 o'clock Monday to Friday.

We currently deliver to Germany and the Netherlands.

After you have completed and paid for your order, it will be processed in our logistics system. However, it may be that your order has not yet been picked. Please email us at info@basics4joy.de. We can check within the next 4 hours whether we can still change your delivery address.

Yes, you can specify a different delivery address, for example if you buy our toys as a gift.
For delivery by UPS we recommend that someone is available to receive the parcel on the next day or the following day. If that is not possible at your home address we recommend delivery to another address.

No, at the moment we cannot send the items gift-wrapped. However, the delivery is neutral and you will receive the invoice by email. So you can send our products to someone else as a gift, it's just not wrapped again. The surprise and joy of the recipient will certainly be great.

For technical processing reasons, an order cannot be subsequently extended or changed in the area of item composition. It is also not possible to merge orders.

However, the delivery address can be changed at a later date as long as the order is not being processed. You can call up the current status of your order under "Login" if you have a customer account. Please note that the invoice is always enclosed with the goods.

Please understand that we can only guarantee you sensational prices through automated order processing, but at the same time can only make limited changes.

You can view your previous orders in our online shop under "Login" if you have a customer account. There you also have the option of restoring the box of an old order in order to place a new order.

Partial deliveries are unfortunately not possible. For processing reasons, it is not possible to add to or change the composition of an order at a later date.

When your parcel is handed over to the shipper, you will automatically receive an e-mail confirmation with all relevant parcel data so that you can track the progress of your parcel at any time and free of charge via the shipment information system of UPS (https://www.ups.com/track).

When your parcel is handed over to the shipper, you will automatically receive an e-mail confirmation with all relevant parcel data so that you can track the progress of your parcel at any time and free of charge via the shipment information system of UPS (https://www.ups.com/track).

Incoming orders are processed automatically to ensure the fastest possible dispatch in the interests of our customers. For processing reasons, it is unfortunately not possible to ship on a requested date.

Incoming orders are processed automatically to ensure the fastest possible dispatch in the interests of our customers. For processing reasons, it is unfortunately not possible to ship on a requested date.

In most cases, our goods are hygiene items and are therefore excluded from exchange after opening. If you have not yet opened your goods or it is not a hygiene product, you can send the goods back to us. Please request a returns form in your customer area.

Yes, you can, if you want to. We value our relationship with our customers and their privacy. Any information you give us will only be used to fulfil your order or, if you agree, to receive an occasional newsletter from us. We will not bombard you with emails and we will not share your information with other organisations that are not involved in fulfilling your order.

No, you can order from us without registering.

You can access your personal details in your customer account. Click on the "person" icon in the menu, login and change your detail here if necessary.

Yes, we send out information on a variety of topics on an irregular basis. If you would like to become part of our community or are simply curious about the content, you can sign up for the newsletter at the bottom of this page.

If you would like to unsubscribe from our newsletter, simply click on the link at the end of the newsletter and enter your e-mail address on the page that appears. Confirm your cancellation by clicking on the "Delete" button.

Be playful and be curious. Everything we offer here is made for your enjoyment. So take your time if you want or jump right into it if you can't wait. Most important, no pressure. We do not have to prove anything to anyone, just take it easy, relax and make the most of the beatuiful body and mind that you have

DO read the packaging and check the expiry date.
DO check that there are no tears or defects.
DO store condoms in a cool, dry place.
DO use latex or polyurethane condoms.
DO use water-based or silicone-based lubricant to prevent breakage.

DO NOT store condoms in your wallet as heat and friction can damage them.
DO NOT use nonoxynol-9 (a spermicide) as it can cause irritation.
DO NOT use oil-based products such as baby oil, lotion, Vaseline or cooking oil as they will cause the condom to break.
DO NOT use more than one condom at a time.
DO NOT reuse a condom.